Building an ITIL-based service management department (Business) by Malcolm Fry

$45.00

Description

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.

Additional information

Dimensions 8.5 × 5 × 8.5 in