Creating and Driving Service Excellence – An Executive’s Guide to IT Service Management (October 19, 2011)

$50.00

SKU: ISBN-13: 978-0117069022 Category:

Description

For over 20 years IT Service Management (ITSM) has been considered globally accepted best practice. The industry experts of this century agree on its value. Why then do some ITSM implementations fail to succeed? Research has concluded that often, the reason for this is a lack of executive commitment

Additional information

Weight 1 lbs
Dimensions 6.1 × 3.5 × .8 in

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