ITIL® 4 Managing Professional Drive Stakeholder Value (PAPERBACK)



Evolving from the previous ITIL v3 version, ITIL® 4 is the latest in I.T certification and best practice frameworks offered by AXELOS. ITIL ® 4:

  • Increases your industry knowledge, skills and salary potential
  • Transforms your business
  • Helps to successfully navigate the modern digital world
  • Reflects and integrates other established ways of working
  • Incorporates all the best things from ITIL

The ITIL 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation

  • Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management
    • Improve relationships and reach mutual outcomes
    • Ensure high customer satisfaction levels
    • Optimize the customer experience
    • Create a trusted relationship with stakeholders
  • Helps you pass your Drive Stakeholder Value exam
  • Reference guidance for day-to-day problems for IT Professionals