ITIL® 4: Master Pack – PDF



TSO (The Stationery Office)

The ITIL 4: Master Pack includes all titles within the ITIL 4 journey:

  • ITIL 4 Foundation: The first step on the ITIL 4 pathway provides IT professionals with an understanding of the ITIL 4 framework and its practical application to the modern digital world
  • Create, Deliver and Support: Guidance for professionals who manage the operation of IT-enabled digital products and services or end to end delivery
  • Drive Stakeholder Value: Guidance for IT professionals who are focussed on the customer journey and experience, or responsible for external relationships
  • High-velocity IT: Guidance for IT professionals who are working in digital transformation projects and towards high velocity environments
  • Direct, Plan and Improve: Guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation
  • Digital and IT Strategy: Offers practical skills for competing with disruption, reshaping strategy, adapting processes, and repurposing entire business models to combat challenges of the digital world

Helps you pass the ITIL 4 exams

Reference guidance for day-to-day problems for IT Professionals