Sessions recorded LIVE at the Omni Orlando Resort at Champions Gate\u2022 November 15-16, 2022 \u2022 Orlando, Florida USA<\/p>\n
GENERAL SESSIONS<\/p>\n
\u2022 General Session: Build a Better Box: Innovating to Differentiate and Stay Ahead of the Competition (Stephen Shapiro) \u00a9 2022 All Rights Reserved
\n\u2022 General Session: The Culture Equation: Power Your Strategy and Accelerate Performance (Jessica Kriegel) \u00a9 2022 All Rights Reserved<\/p>\n
CONCURRENT SESSIONS<\/p>\n
\u2022 Session 101: Connected, Yet Apart: Strategies for Keeping Teams Engaged in a Remote or Hybrid Workplace (Monica Morrison)
\n\u2022 Session 102: Growing Pains: The Shift from IT to Enterprise Self-Service (Chris Chagnon)
\n\u2022 Session 103: The Third Door Approach to Process Improvement (Rae Ann Bruno)
\n\u2022 Session 104: ITXM: Why IT Experience Management Is The Secret to Awesome IT Service Management (Maddie Blumenthal, Ben Brennan, Doug Rabold, Tom Wilk)
\n\u2022 Session 105: 4, 3, 2, 1: The ITIL Countdown and Connecting the Dots for ITSM (Anthony Orr)
\n\u2022 Session 106: What’s the Worst That Could Happen? Managing Risks in Digital Service Delivery (Valence Howden)<\/p>\n
\u2022 Session 201: The Death Star Wasn’t Built in a Day: Leadership Lessons from “Star Wars” (Tom Wilk)
\n\u2022 Session 202: Living the Dream: Making Enterprise Service Management a Reality (Matt Beran)
\n\u2022 Session 203: Good Strategy Can’t Be Found in the Rearview Mirror (Doug Tedder)
\n\u2022 Session 204: Who’s in Charge? The Product Owner vs. the Project Manager (Donna Gregorio)
\n\u2022 Session 205: Caught in the Middle: Selling Stakeholders on Software Asset Management (Doug Rabold)
\n\u2022 Session 206: Aligning Cybersecurity with Your Service Management Practices (Patrick von Schlag)<\/p>\n
\u2022 Session 301: The Secrets to Developing a Continual Improvement Culture (Rae Ann Bruno, Jeff Jensen, Donna Knapp, Greg Sanker)
\n\u2022 Session 302: The Queen’s Gambit: Building a Great Service Management Office and Team (Phyllis Drucker)
\n\u2022 Session 303: Global Business Services: Is It Just Enterprise Service Management in Disguise? (Lou Hunnebeck)
\n\u2022 Session 304: Digital Strategy: The Missing Key to ITSM Success (David Cannon)
\n\u2022 Session 305: Leveraging the ITIL Maturity Model to Drive Organizational Transformation (Erika Flora)
\n\u2022 Session 306: From Live Agent to Cognitive AI: Success Realized at NNS (Richard Clabbers)\t<\/p>\n
\u2022 Session 401: WWDD: What Would Deming Do? (Michael Cardinal, Donna Knapp)
\n\u2022 Session 402: Why the Heck Aren’t We Doing Problem Management? (Cyrus Howells)
\n\u2022 Session 403: Service Management: Owning the Co-Creation of Value (Caitlin Price, Jessica Szalla)
\n\u2022 Session 404: Benchmarks from the World of Enterprise Service Management (Jeff Rumburg)
\n\u2022 Session 405: Swarming 2.0: Using KIT Principles to Solve Complex Problems (Phil Verghis)
\n\u2022 Session 406: Peak Experience: Ride the Hype-Cycle with the Experience Optimization Framework (Alan Nance)\t<\/p>\n
\u2022 Session 501: Communicating Geek Speak: Bridging the Gap Between IT and the Business (N.J. Robinson)
\n\u2022 Session 502: Service Management in 2023 and Beyond (Stephen Mann)
\n\u2022 Session 503: Optimizing Your Service Portfolio in Support of Digital Strategy (David Cannon, Jeff Jensen)
\n\u2022 Session 504: Leading from Where You Are (Vicki Rogers)
\n\u2022 Session 505: One Size Doesn’t Fit All: A Consideration of Complexity and Best Practices (Greg Sanker)
\n\u2022 Session 506: The What, Why, and How of Digital Transformation (Roy Atkinson)<\/p>\n
\u2022 Session 601: The Tech Leader as CEO (Glenn Setliff)
\n\u2022 Session 602: Continuous Improvement: How Does It Actually Work? (Ric Mims)
\n\u2022 Session 604: Becoming Change-Ready: Modernizing Service Management and Taking It to the Next Level (Randy Steinberg)
\n\u2022 Session 605: Practical Service Management Strategies: Applying Frameworks to Drive Results! (Marie DiRuzza)
\n\u2022 Session 606: ITSM or CSM…to Choose or How to Choose: What Is the Question? (Glen Hoffmann)<\/p>\n","protected":false},"excerpt":{"rendered":"
Sessions recorded LIVE at the Omni Orlando Resort at Champions Gate\u2022 November 15-16, 2022 \u2022 Orlando, Florida USA GENERAL SESSIONS \u2022 General Session: Build a Better Box: Innovating to Differentiate and Stay Ahead of the Competition (Stephen Shapiro) \u00a9 2022 All Rights Reserved \u2022 General Session: The Culture Equation: Power Your Strategy and Accelerate Performance […]<\/p>\n","protected":false},"featured_media":1140,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product\/1139"}],"collection":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/comments?post=1139"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media\/1140"}],"wp:attachment":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media?parent=1139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}