Sessions recorded LIVE at Hyatt Regency St. Louis at the Arch \u2022 October 1-3, 2018 \u2022 St. Louis, Missouri USA<\/p>\n
MONDAY, OCTOBER 1, 2018<\/p>\n
\u2022 Beyond the Integration of ITIL and KCS (Rick Joslin)
\n\u2022 OCM and the ITSM Professional (Kevin Jones, Scott Wieder)
\n\u2022 Shift Left: Transform Incident Management with Self-Resolution (Phyllis Drucker)
\n\u2022 Vendor Management – Shaken Not Stirred (Andrea Kiss)
\n\u2022 Unlock the Hidden Value of Your IT Investments (Dale Landowski)
\n\u2022 Shifting Left \u2013 How High Performing Organizations Focus On Reducing Unplanned Work (Troy DuMoulin)
\n\u2022 Ignorance is Bliss (Alma Miller)
\n\u2022 Peas in a Pod: How ITIL, Agile, and DevOps Can Work Together to Drive Innovation (Erika Flora)
\n\u2022 Avoid framework overload \u2013 Leveraging multiple best practices in your governance framework ecosystem (Mark Thomas)
\n\u2022 Bridging the ITSM Information Gap (Thorsten Manthey)
\n\u2022 The Cultural Impact of ITSM Driving Organizational Value (Andy Atencio)
\n\u2022 IT Asset Management: the forgotten starting point (Jeremy Boerger)
\n\u2022 Cognitive Service Management – The Next Frontier (Peter Adams)
\n\u2022 A Journey in Successful ITL Implementation (Bob Roark)
\n\u2022 Do Your KB Metrics Tell a Compelling Story (Jennifer Dell-Ernstrom)
\n\u2022 How much does Security Cost? Building an Effective Business Case for Cyber Security (Matt Scott)
\n\u2022 Living in the Disruption Economy: Why our Customers are Screaming for Change and we still aren’t listening (Julie Mohr)
\n\u2022 Security and Risk: Closing the Missing Links on the Promise of Business Velocity & Quality (aka DevOps) (Robert Stroud)
\n\u2022 Service Design & Transition, Project Management\u2019s Best Friend (Lou Hunnebeck)
\n\u2022 Turning the Turtle Over: Empowering and preparing your employees for change (Elizabeth Fortunato)
\n\u2022 ITIL or Lean IT? (Chuck Spencer)
\n\u2022 Service Management For The Digital Age \u2013 The VeriSM\u2122 Evolution (Randy Steinberg)
\n\u2022 Achieving True Situational Awareness with the Service Knowledge Management System (Jessica Alfaro)
\n\u2022 Selfless Service – A Service Management mindset to improve Customer Experience (NC Sanjeev Kumar)
\n\u2022 Designing & Building a Cybersecurity Program Based on the NIST Cybersecurity Framework (Larry Wilson)
\n\u2022 Secrets of a DevOps Leader: Transforming the Transformer(Groll Jayne)
\n\u2022 DevOps & Agile: One Company’s Journey(David Mainville) <\/p>\n
TUESDAY, OCTOBER 2, 2018<\/p>\n
\u2022 Delighting Customers (Michele Hovet)
\n\u2022 UC San Diego\u2019s Process Palooza: LEANing Toward Success (Mojgan Mojgan)
\n\u2022 Service Modeling: The Next Generation (Patrick von Schlag)
\n\u2022 Cynefin, complexity, and sense-making in the digital world (Kaimar Karu)
\n\u2022 9-1-1 Emergency… Or Is It? (Doug Rabold)
\n\u2022 Data Science for Knowledge Management (Jay Nesselroad)
\n\u2022 Unlock your doors and throw away your keys(Matt Hooper)
\n\u2022 Value Stream Mapping for DevOps and Lean IT (Michael Orzen)
\n\u2022 Goal Setting: Path to Team Success (Jack Probst)
\n\u2022 Service Management 2.0 (Maureen Jesuthasan)
\n\u2022 Step Up & Stand Out: Put Your Personal Brand on Display (Sanjay Patel)
\n\u2022 The 80\/20 Rule for Service and Support KPI’s – The Metrics of Success! (Jeff Rumburg)
\n\u2022 The Effect of Digitial Disruption on ITSM (Mark O’Laughlin)
\n\u2022 The Bare Necessities (David Wright)
\n\u2022 4-Point Selection Process (Alma Miller)
\n\u2022 Strategies for integrating your Cyber Security and IT Service Management Process and Systems (John Bilinisk)
\n\u2022 Realizing more Business Value from DevOps (Mark Smalley)
\n\u2022 Accelerating ITSM for DevOps: Overcoming Objections (Donna Knapp)
\n\u2022 Sourcing your Service Management Program (Douglas Smith)
\n\u2022 We got something in common: Business Relationship Management, it\u2019s part of all our jobs\u2026 (Scott Standen)
\n\u2022 Unlock the Hidden Treasure \u2013 Justifying Problem Management (Bob Rice)
\n\u2022 ABC of Service Management (Apoorve Aggarwal)
\n\u2022 From Cost Center to Value Center in IT Service Management (Jeff Rumburg, Dale Landowski)
\n\u2022 KPI for Analytics \u2013 Frequency of \u201cah ha moments\u201d(Gregory Hill)
\n\u2022 SecOps: The Red Headed Stepchild of ITSM? (Phyllis Drucker)
\n\u2022 Applying DevOps Practices to Architect your Delivery Pipeline for Speed (Carmen DeArdo)
\n\u2022 Women in Technology Panel and Networking (Jane Groll, Michele Hovet, & Alma Miller)
\n\u2022 Everything I learned about Change, I learned from Gregory Pek (David Ratcliffe)
\n\u2022 Living for A Disruption Economy (Donna Knapp)
\n\u2022 Phoenix Project – DevOps Gaming Session (Paul Wilkinson) <\/p>\n
WEDNESDAY, OCTOBER 3, 2018<\/p>\n
\u2022 Calculating the ROI of User-Centered Design to Improve IT Performance (Mary Michaels)
\n\u2022 What Does It Take To Be A Great Leader? (David Ratcliffe)
\n\u2022 FA Year in the Life: A Case Study in ITSM Maturation (Doug Rabold)
\n\u2022 The rise of Artificial Intelligence and what it means for ITSM (David Wright)
\n\u2022 When Fixing THINGS Doesn’t Fix Things (Eugene Zimmerman)
\n\u2022 Cultivating A Culture of Change (Mark Blanke)
\n\u2022 Stop Doing ITSM and Start Playing Video Games: How The Service Desk Has Become a Platform (Christopher Morgan)
\n\u2022 Scaling DevOps across IT organizations to drive business outcomes (Ian Buchanan)
\n\u2022 Security in a DevOps World (George Spalding)
\n\u2022 Extending Service Management beyond the Service Desk (Matthew Peeples)
\n\u2022 Communications Delivered – But Is Your Message Being Understood? (Joe Foster)
\n\u2022 Effective Change Management in Agile Environments (Scott, Dubois)
\n\u2022 Myths and Legends of Enterprise Service Management (Elina Pirjanti)
\n\u2022 The Workforce Awakens: 3 insights that unleash the potential of your workforce (Nancy Van Elsacker Louisnord)
\n\u2022 Event Management – moving beyond reactive monitoring (Marsh Jones)
\n\u2022 Improve your Security Posture Through Software Asset Management (Cade Hoff)
\n\u2022 Improving the Ops in DevOps (James Moore)
\n\u2022 ITSM and the New World of IT: A Fireside Chat (Charles Araujo) <\/p>\n","protected":false},"excerpt":{"rendered":"
Sessions recorded LIVE at Hyatt Regency St. Louis at the Arch \u2022 October 1-3, 2018 \u2022 St. Louis, Missouri USA MONDAY, OCTOBER 1, 2018 \u2022 Beyond the Integration of ITIL and KCS (Rick Joslin) \u2022 OCM and the ITSM Professional (Kevin Jones, Scott Wieder) \u2022 Shift Left: Transform Incident Management with Self-Resolution (Phyllis Drucker) \u2022 […]<\/p>\n","protected":false},"featured_media":413,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product\/412"}],"collection":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/comments?post=412"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media\/413"}],"wp:attachment":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media?parent=412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}