Sessions recorded LIVE at The Rosen Shingle \u2022 November 1-3, 2017 \u2022 Orlando, Florida USA<\/p>\n
GENERAL SESSIONS<\/p>\n
\u2022 What’s Next for the Digital Economy? Shivvy Jervis \u00a9 Session 2017 All Rights Reserved
\n\u2022 Releasing Leadership Brilliance Simon Bailey \u00a9 Session 2017 All Rights Reserved
\n\u2022 Agile Culture: How IT\/Dev\/Ops Drive Companywide Change Robert Richman \u00a9 Session 2017 All Rights Reserved<\/p>\n
CONCURRENT SESSIONS \u2022 WEDNESDAY, NOVEMBER 1, 2017<\/p>\n
\u2022 Business Relationship Management: The Catalyst for Digital Transformation, Peter Lijnse
\n\u2022 How Strong Is Your Foundation? Building a Higher Ed IT Service Portfolio, David Foote, Jeanne Purrenhage
\n\u2022 What Do Uber and Self-Driving Cars Have to Do with the Service Request Catalog?, Phyllis Drucker
\n\u2022 META Reps and the Convergence of Level Session 1 and Desktop Support, Jeff Rumburg
\n\u2022 The Value of Value Stream Mapping, Daniel Breston
\n\u2022 ITSM Success: Team vs. Tier, Gregg Gregory
\n\u2022 Journey Mapping: Applying Customer Experience Principles to ITSM, Chris Gallacher, David Murphy
\n\u2022 No One Gets Access to DoD Networks\u2026At Least Not Easily, Cade Hoff
\n\u2022 Where is the IT value? Maximize your impact with IT4IT, Lean, and Disruptive Technology, Thom Farrell
\n\u2022 The Dragon\u2019s Den of ITSM: Justifying ITSM Improvement Projects to Executive Management, David Ratcliffe
\n\u2022 The New Change Manager’s Survival Guide, Greg Sanker
\n\u2022 Using Multiple Frameworks to Redefine Service Management, Butch Sheets, Keith Sutherland
\n\u2022 Measuring DevOps: the Key Metrics that Matter, Anders Wallgren
\n\u2022 Transformation, Transparency, and Accountability: A Case Study on Changing the Way We Deliver IT Services, Eddie Vidal
\n\u2022 Problem Management: A Culture Shift Toward Delivering Business Value, Jim Bolton
\n\u2022 NIST SP Session 800-Session 17Session 1 and Controlled Unclassified Information, Miguel Villegas
\n\u2022 Yesterday, Today and Tomorrow the Making of a Profession, Malcolm Fry
\n\u2022 Can ITSM Lead Digital Transformation?, Matthew Hooper
\n\u2022 In IT to Win IT: Why We Chose to Be Agile, Kent Norton, Erma Fritsche
\n\u2022 Session 20Session 20: The IT Service Desk Analyst, Jarod Greene
\n\u2022 Exploring the New Frontier: Taking Knowledge and Training to New Galaxies, J.C. Grooms, Mitchell Wallerstedt
\n\u2022 Successfully Applying Agile in Infrastructure, Robert Woods
\n\u2022 Problem Management: A Practical Guide, Buff Scott III
\n\u2022 The Recipe for Success: Building Trust and Engagement, Joe McBreen
\n\u2022 The Help Desk and Kill Chain, James Stanger
\n\u2022 Principle Based Leadership: Establishing True North, Troy DuMoulin <\/p>\n
CONCURRENT SESSIONS \u2022 THURSDAY, NOVEMBER 2, 2017<\/p>\n
\u2022 Is the SMO Still ITSM’s Best-Kept Secret?,Phyllis Drucker
\n\u2022 Overcoming the Barriers to Creating a Robust Service Catalog, Philip Hellerman
\n\u2022 The Future of Desktop Support: Improving Quality, Gaining Efficiencies, and WOWing Customers, Rae Ann Bruno
\n\u2022 Sourcing Your ITSM Program, Douglas Smith
\n\u2022 DevOps for Small Shops, Brandon Stephenson
\n\u2022 A Service Desk Evolution: From Underperforming to High Performing in Session 1Session 80 Days, Monica Morrison
\n\u2022 Developing Lean Leadership At Every Level, Troy DuMoulin
\n\u2022 Defending the Breach: Securing Service Delivery in ITSM, Randy Steinberg
\n\u2022 Technology and the Changing World Around Us, Mauricio Corona
\n\u2022 The ROI of ITSM: Know Your Financial Impact, Jeff Rumburg
\n\u2022 The Lost Art of Process Design, David Mainville
\n\u2022 The Road to SIAM, Martin Goble
\n\u2022 Agile + BRM + ITIL = What You Need To Be Cloud-Ready!, Maureen Jesuthasan
\n\u2022 Managing and Sourcing Strategic Vendor Relationships, Dan Wilson
\n\u2022 Work to the Left, Expectations to the Right, Matthew Hooper
\n\u2022 Don’t Be a Target: Secure Your Service Desk, Donald Hasson
\n\u2022 How Did a Large Regulated Enterprise Make DevOps Successful?, Carmen DeArdon
\n\u2022 Through a Glass Darkly: Piercing the Veil of Strategy Generation, Michael Cardinal
\n\u2022 Digital Professionalism: People, Culture, and Value, Barclay Rae, Rosemary Gurney
\n\u2022 ITSM at MITRE: Enhancing Processes with ITIL, Donna Gregorio
\n\u2022 DevOps in an Infrastructure World, Steve McMillan
\n\u2022 5 Essential Tips for Building and Maintaining a Winning Self-Service Portal, Julie Mohr
\n\u2022 What Does It Mean to Be Innovative?, John Custy
\n\u2022 The Phishing Kill Chain, Ira Winkler <\/p>\n
CONCURRENT SESSIONS \u2022 FRIDAY, NOVEMBER 3, 2017<\/p>\n
\u2022 Your Service Operating Model: It’s About Actionable Delivery, Kathryn Howard
\n\u2022 Demand Management: The Hidden Gem, Michael Cardinal
\n\u2022 R2-D2 Stole My Job: How Automation and AI Fits Into the Future of Service Management, Shane Carlson
\n\u2022 A Deep Dive into IT Operations Analytics, Rajesh Radhakrishnan
\n\u2022 DevOps Decoded, David Moskowitz, David Nichols
\n\u2022 Life is a Process: Understand, Define, Execute, Kenneth Wendle
\n\u2022 How the Nuclear Regulatory Commission Designs Cyber-Security into the Service Lifecycle, Paul Jung
\n\u2022 Stop Doing ITSM and Start Playing Nintendo: How Platform Tools Have Changed the Service Desk, Christopher Morgan
\n\u2022 A Year in the Life: A Case Study on ITSM Maturity, Doug Rabold
\n\u2022 Value as a Service: The Next Frontier in ITSM, Nancy Van Elsacker Louisnord
\n\u2022 ITSM Governance Is Imperative to Succeed, Thorsten Manthey
\n\u2022 ITSM DevOps: Beyond Standard Changes, Donna Knapp
\n\u2022 Getting Out of the Rut: 4WD for Service Management, Chuck Wysocki, Mary West
\n\u2022 It\u2019s All About the Love! – Loving Your Leadership & Leadership You Can Love, Kirk Weisler
\n\u2022 The Immense Opportunity of Cyber-Security, Kevin McDonald <\/p>\n","protected":false},"excerpt":{"rendered":"
Sessions recorded LIVE at The Rosen Shingle \u2022 November 1-3, 2017 \u2022 Orlando, Florida USA GENERAL SESSIONS \u2022 What’s Next for the Digital Economy? Shivvy Jervis \u00a9 Session 2017 All Rights Reserved \u2022 Releasing Leadership Brilliance Simon Bailey \u00a9 Session 2017 All Rights Reserved \u2022 Agile Culture: How IT\/Dev\/Ops Drive Companywide Change Robert Richman \u00a9 […]<\/p>\n","protected":false},"featured_media":466,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product\/465"}],"collection":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/comments?post=465"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media\/466"}],"wp:attachment":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media?parent=465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}