Sessions recorded LIVE at The MGM Grand \u2022 November 1-4, 2016 \u2022 Las Vegas, Nevada USA<\/p>\n
GENERAL SESSIONS<\/p>\n
\u2022 The Ultimate Customer Experience, Scott McKain \u00a9 2016 All Rights Reserved
\n\u2022 Words That Get Results, Laurie Guest \u00a9 2016 All Rights Reserved<\/p>\n
CONCURRENT SESSIONS <\/p>\n
WEDNESDAY, NOVEMBER 2, 2016<\/p>\n
\u2022 Dev vs. Ops, Dan Hardiker
\n\u2022 Validating and Testing Microservices, Rama Krishna Chikati, Prakash Nagarajrao
\n\u2022 CSI: The #1 Approach to Getting Started, Butch Sheets
\n\u2022 New and Improved!: What Improvement Is Meant to Achieve, Ken Wendle
\n\u2022 Lean Service Management at John Deere, Carla Lienhard
\n\u2022 Implementing ITIL on a Small Scale, Andy Atencio
\n\u2022 Taking Control of Your Change Risks, Jim Weaver
\n\u2022 IT4IT: ITSM for Grown-Ups, Kathryn Howard
\n\u2022 Using ITSM to Drive Results for Your Company, Rob Crump
\n\u2022 10 Things I Hate About DevOps, Dave Cliffe
\n\u2022 Strategic Partnerships: Moving Up the Value Chain, Suresh GP
\n\u2022 Services: Cutting Through the Confusion, Michael Cardinal
\n\u2022 Improving Customer Service Through Business Relationship Management, Gary Case
\n\u2022 People Transformation in Your Service Organization, Michael Pacitti
\n\u2022 The Value of ITSM: An Executive Perspective, Anthony Iorio
\n\u2022 The Service Desk on the Front Lines of Cyber-Resilience, Bob Rice
\n\u2022 Frameworks and ISO Standards, Robert Meyer
\n\u2022 ITSM as a Shared Services Enabler, Tracy Fiander Trask
\n\u2022 Love DevOps? Wait ‘Til You Meet Site Reliability Engineering!, Patrick Hill
\n\u2022 Evolving at the Speed of Change, Aran McFarland
\n\u2022 But I Already HAVE a Day Job, Adrienne DuBrul, Chris Jaquay-Williams
\n\u2022 Improving Service Management Through Process Integration, Troy White
\n\u2022 KCS Coaching for Behavioral Change and Improved Performance, Randy Celaya
\n\u2022 Different Strokes for Different Folks: Are You Engaging All Perspectives?, Joe Foster
\n\u2022 Advancing Cyber-Resilience Through Collaborative Innovation, Joan Coolidge, Charlie Tupitz
\n\u2022 Speaking the Same Language: Best Practice Project and Service Management, Lisa Hodges
\n\u2022 C-Level Success and the Secret Weapon of Service and Support, Jeff Rumburg<\/p>\n
THURSDAY, NOVEMBER 3, 2016<\/p>\n
\u2022 Applying DevOps to More Than Just Software, Troy DuMoulin
\n\u2022 What Is Minimum-Viable ITSM?, Donna Knapp
\n\u2022 SIAM: A Practical Approach, Andrea Kis
\n\u2022 Starting a Service Management Program, Brian Murphy, Roger Werth
\n\u2022 Using Customer Service Data for Continuous Improvement, Gina Montague
\n\u2022 Mastering the 3 Levels of Communication Influence, Skip Weisman
\n\u2022 Cyber-InfoSec: Accelerating Next-Gen Threat Management, Gail Talbott
\n\u2022 Applying the Mobile-First Mindset to IT, Tim Wilde
\n\u2022 COBIT + ITIL: Governance, Metrics, Process, Keith D. Sutherland, Butch Sheets
\n\u2022 Change Management in a DevOps World, Greg Sanker
\n\u2022 Customer Experience Is Your Target, Travis Horn
\n\u2022 IT’s Academic!: Common Practice in Multi-Disciplinary Communities, Erma Fritsche, Kent Norton
\n\u2022 How to Improve Incident Management with KCS, Cay Robertson
\n\u2022 Closing the Generation Gap, Rae Ann Bruno, Fancy Mills
\n\u2022 RESILIA: Security Alone Isn’t Enough, David Moskowitz
\n\u2022 Metrics: How they Apply to Life and Services, Eric Feldman
\n\u2022 SIAM from the Front Lines, Martin Goble, James Finister
\n\u2022 An Overview of IT4IT, Charles Betz
\n\u2022 Scaling Agile, Andy Rivers
\n\u2022 Is DevOps Stealing Service Management’s Thunder? Shane Carlson
\n\u2022 Service Management in a Shared-Service Economy, Ron Davis
\n\u2022 There’s More Than One Way to Do Problem Management, Matt Kade
\n\u2022 Processes Made Easy (Because They Are\u2026), Malcolm Fry
\n\u2022 The Culture Crux: Increasing Engagement. Innovation, and Accountability, Manley Feinberg
\n\u2022 Putting the Puzzle Together – Integrating Emerging Best Practices, Troy DuMoulin
\n\u2022 #brightshinyobject: I Want It Now!, Andrea Tan
\n\u2022 The Missing Link: IT Frameworks and Value Creation, Ruben Melendez<\/p>\n
FRIDAY, NOVEMBER 4, 2016<\/p>\n
\u2022 Kanban: What It Means for IT and Why It’s Important, Mohammed Khalid
\n\u2022 The Journey of the Modern Enterprise, Phyllis Drucker, Rachel Slater
\n\u2022 Implementing Capacity Management: A Journey Into the Unknown, Malcolm Gunn
\n\u2022 The CSI Imperative, Jeff Rumburg
\n\u2022 Support Culture: Created for Us, by Us, Gina Montague
\n\u2022 Risk-Based Capacity Planning, Michael Costigan
\n\u2022 A Tale of Two SACMs, Philip Hellerman
\n\u2022 The Agile PMO, Michael Nir
\n\u2022 SIAM: Tricks and Tips for Multivendor Integration, David Clifford
\n\u2022 DevOps: You Can’t Just Be a Developer Anymore, Ken Lewis
\n\u2022 Beyond BYOD: How Mobility Is Transforming Service Management, Benoit Tessier
\n\u2022 Getting Results: It’s In the Way That You Do It, Adriaan van de Rijken
\n\u2022 Out of Many, One: A Case Study on Service Improvement, Brandon Caudle
\n\u2022 Story Warriors: Teller, Teacher, Warrior, CIO, Kirk Weisler
\n\u2022 Privacy in Action, Shue-Jane Thompson
\n\u2022 Internal Benchmarking Through Gamification, Matthew Hooper
\n\u2022 Seeking a Path to Better Relationships, Svetlana Sidenko\t<\/p>\n","protected":false},"excerpt":{"rendered":"
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