GENERAL SESSIONS
\n\t \tKeynote 1 World Next: Mike Walsh \u00a9 2013 All Rights Reserved
\n\t \tKeynote 2 The New Leadership Challenge: Cindy Solomon \u00a9 2013 All Rights Reserved
\n\t \tKeynote 3 Unleash Your Creativity: Seven Steps to a Creative Culture: Josh Linkner \u00a9 2013 All Rights Reserved
\n\t \tKeynote 4 The Cold, Hard, Ugly Truth About Success: Larry Winget \u00a9 2013 All Rights Reserved
\n\t \tKeynote 5 It’s Showtime: The Five Best Decisions the Beatles Ever Made: Bill Stainton \u00a9 2013 All Rights Reserved<\/p>\n
CONCURRENT SESSIONS
\n\t\tSession 101 Service Strategy and Brand Building: Amy Green
\n\t \tSession 102 ER for ITSM: Malcolm Fry
\n\t\tSession 103 My Boss Wants Me to Implement ITSM. Now What?: Phyllis Drucker
\n\t \tSession 104 Expert Focus: Change Management (Part 1): Paul Wilkinson, Sharon Taylor
\n\t\tSession 105 Mobility: Creating Transparency and Increasing Business Value: Matt Neigh
\n\t\tSession 106 The Service Desk of the Future: Donna Knapp
\n\t\tSession 107 If Not Certification, Then What?: Sean McClean, Lawrence Eng
\n\t\tSession 108 ITSM the DoD Way: Jason Werther, Tim Smith
\n\t\tSession 201 Strategic Insights for IT Executives: Rich Razon
\n\t\tSession 202 The TwilITIL Zone: A Dimension Beyond ITSM: Ken Wendle
\n\t\tSession 203 Getting Started with ITIL: Taking a Current-State Inventory: CJ Hull
\n\t \tSession 204 Expert Focus: Change Management (Part 2): Paul Wilkinson, Sharon Taylor
\n\t\tSession 205 Multichannel ITSM: Where Traditional Meets Social: Jason Hopwood
\n\t\tSession 206 Tales from the Operations Bridge: Davandra Panchal
\n\t\tSession 207 Game On: Learn How to Gamify Your IT Services and Projects: Jason McClay, Henry Strouts
\n\t\tSession 208 ITIL Tips for the Service Desk: Rickard Jonsson
\n\t\tSession 209 Processes, Policies, and Adherence Controls: Doug Hymel
\n\t\tSession 301 Service Design for Asset Management: Scott Shaw
\n\t\tSession 302 Improvement Through Better Metrics: Michael Cardinal
\n\t\tSession 303 Process Documentation: A Step-by-Step Approach: Buff Scott III
\n\t \tSession 304 Expert Focus: Unleashed and Uncensored: Lou Hunnebeck, Glenn O’Donnell, Malcolm Fry
\n\t\tSession 305 My Cloud or Yours? The Future of Data Center Services: Chuck Wysocki
\n\t\tSession 306 The Service Desk 2.0: 2013 and Beyond: Elizabeth Cholawsky
\n\t\tSession 307 The Technical Support Professional of the Future: John Reed, Cinda Daly
\n\t\tSession 308 Knowledge Management at Progressive Insurance: A Case Study: Barb Dombrowski
\n\t\tSession 309 COBIT 5: Managing Risk and Increasing Value: Robert Stroud
\n\t\tSession 401 Automating the Service Catalog: Dan Nichols
\n\t\tSession 402 Problem Management: Benefits, Techniques, and Methodologies: John Custy
\n\t\tSession 403 The Secrets to Change Management: Roc Paez
\n\t\tSession 405 Consolidation and the Cloud: John Gilmore
\n\t\tSession 406 Problem Management: A Tale of Two Enterprises: Julie Thorndycraft, Brian Skramstad
\n\t\tSession 407 From Reactive to Proactive: The Culture Change: Tricia Mercaldo
\n\t\tSession 408 ITIL Success: Five Years Later: Paul Fibkins
\n\t\tSession 409 Establishing a Comprehensive IT Process Governance Framework: Thorsten Manthey
\n\t\tSession 501 NAVY 311: Reinventing Service and Support: Susan Reisinger
\n\t\tSession 502 CSI:Ten Steps to Success: Timothy Rogers, Angelo Esposito
\n\t\tSession 503 ITIL + PM = Success!: Judy Sanker
\n\t\tSession 505 BYOA: The Next Big Thing: John Purcell, David Blair
\n\t\tSession 506 Operational Stability at Sallie Mae: A Case Study: Paula Lohss, Dan Andres
\n\t\tSession 507 Communication: Why You Need AMMO: Sean Williams
\n\t\tSession 508 Defining Service Availability: Margaret Hanlon, Greg Peat
\n\t\tSession 509 It’s A Disaster, So Stop Asking Questions: Paul Strei
\n\t\tSession 601 Follow Up, Change Up, Move Up: Marketing Your Service Desk: Chris Kientzle
\n\t \tSession 604 Expert Focus: IT\/Business Alignment Debate: Randy Steinberg, David Cannon, (Moderator) Malcolm Fry
\n\t\tSession 605 Social Media in the Workplace: David Mainville
\n\t\tSession 606 Risk Management at Raytheon: A Case Study: Craig Hoven
\n\t\tSession 607 Practical Leadership Lessons from Undercover Boss: Jim Walker
\n\t\tSession 608 Can Large Transformation Projects Work?: Isabelle Baird
\n\t\tSession 609 An Overview of Recent Changes to ISO 20000: Ron Lester
\n\t\tSession 701 Everyday Value Through Everyday Processes: Mark Kawasaki
\n\t\tSession 702 KanBan, Kaizen, and Day Starts! Oh My!: Katherine Lord
\n\t \tSession 703 The Kitchen Nightmares Approach to Process Improvement: Rae Ann Bruno
\n\t\tSession 704 Expert Focus: What’s Next for ITSM?: Mart Rovers, David Clifford, Matthew Hooper, Malcolm Fry
\n\t\tSession 705 DevOps and the Challenges of Change Management: Brandon Gillis
\n\t\tSession 706 Continual Service Innovation: Using Surveys and Metrics to Improve Service Delivery: Eddie Vidal
\n\t\tSession 707 Becoming a Leader of Change: Johann Stoessel
\n\t\tSession 708 The Service Catalog, Rebooted: Phil Trant
\n\t\tSession 709 Framework Fusion : Andrew Bream
\n\t\tSession 801 Service Quality as a Catalyst: Jeremy Williams
\n\t\tSession 802 Unconventional Approach, Uncommon Results: A Case Study: Meri Shanahan
\n\t \tSession 804 Expert Focus: Unleashed and Uncensored: Industry Experts
\n\t\tSession 805 From Naught to ITIL: Mitch Saba
\n\t\tSession 806 Building an IT Service Catalog from Scratch: Glenn Setliff
\n\t\tSession 807 The Power of Positive Influence: George Diorio
\n\t\tSession 808 Configuration Management Epiphanies: John Odden
\n\t\tSession 809 Compliance vs. Security: Sustainable Security Management: Michele Bonner, Chris Humphreys<\/p>\n","protected":false},"excerpt":{"rendered":"
GENERAL SESSIONS Keynote 1 World Next: Mike Walsh \u00a9 2013 All Rights Reserved Keynote 2 The New Leadership Challenge: Cindy Solomon \u00a9 2013 All Rights Reserved Keynote 3 Unleash Your Creativity: Seven Steps to a Creative Culture: Josh Linkner \u00a9 2013 All Rights Reserved Keynote 4 The Cold, Hard, Ugly Truth About Success: Larry Winget […]<\/p>\n","protected":false},"featured_media":565,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product\/564"}],"collection":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/comments?post=564"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media\/565"}],"wp:attachment":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media?parent=564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}