{"id":815,"date":"2019-09-24T22:35:27","date_gmt":"2019-09-24T22:35:27","guid":{"rendered":"http:\/\/www.professionalprograms.net\/bookstore\/?post_type=product&p=815"},"modified":"2020-07-14T21:44:44","modified_gmt":"2020-07-14T21:44:44","slug":"2019-service-management-world-full-conference-audio-download","status":"publish","type":"product","link":"https:\/\/www.professionalprograms.net\/bookstore\/product\/2019-service-management-world-full-conference-audio-download\/","title":{"rendered":"2019 Service Management World Full Conference Audio Download"},"content":{"rendered":"

Sessions recorded LIVE at the Omni Orlando Resort at Champions Gate\u2022 November 11-13, 2019 \u2022 Orlando, Florida \u00a0\u00a0USA<\/em><\/p>\n

\u00a0<\/u><\/em><\/strong><\/p>\n

General Sessions<\/u><\/em><\/strong><\/p>\n

\u00a8<\/strong> Opening General Session: <\/strong>Future Forces: How Digital Transformation Is Shaping the New World of Work (Seth Mattison)<\/em> <\/strong>\u00a9 2019 All Rights Reserved<\/p>\n

\u00a8<\/strong> General Session: <\/strong>Establishing a Trusted Partnership between IT and the Business (Jim Dulle)<\/em> <\/strong>\u00a9 2019 All Rights Reserved<\/p>\n

\u00a8<\/strong> General Session: <\/strong>Supercreativity\u2122: Augmenting Human Creativity in the Age of Artificial Intelligence (James Taylor)<\/em> <\/strong>\u00a9 2019 All Rights Reserved<\/p>\n

CONCURRENT SESSIONS<\/u><\/em><\/strong><\/p>\n

\u00a0<\/u><\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 101: <\/strong>How ITIL, DevOps, and Lean Drive Today’s Digital and Agile Organizations (Erika Flora)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 102:<\/strong> Fishing for GREAT Service Delivery? Hook VeriSM’s Management Mesh! (Suzanne Van Hove)\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 103:<\/strong> Enterprise Service Management : Understanding and Delivering Customer Value (Tony Denford & Valence Howden)\u00a0\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 104:<\/strong> Teaching an Old Yellow Jacket New Tricks: Adopting Change Management (Vicki Rogers)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 105:<\/strong> What’s Your Value Proposition?: An ROI Workshop (Jeff Rumburg)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 106:<\/strong> State of the ESM market, 2019 (Charles Betz)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 107:<\/strong> Operationalizing A Business – Focused Service Strategy (Pete McGarahan)<\/em><\/strong><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 201:<\/strong> IT4IT Is IT 4 CIOs (Diana Tullio)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 202:<\/strong> Taming the CMDB Beast (Robert Cheyne)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 203:<\/strong> The Konmari Approach to Improving Service Delivery (Rae Ann Bruno)\u00a0\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 204:<\/strong> Asset, Governance, and Security Walk into a Bar: Defining and Refining an Asset Management Strategy (Ben Forrest & Sean McLean)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 205:<\/strong> A New Service Management Partnership: Humanity and AI (Kevin Smith)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 206:<\/strong> Creating an Intuitive User Support Experience (Brendan Monahan & Sarah Sanchez)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 207:<\/strong> Using Data, Knowledge, and Analytics to Make Better Business Decisions: The First American Corp. Experience (Brandon Caudle & Pete McGarahan)<\/em><\/strong><\/p>\n

 <\/p>\n

\u00a8<\/strong> Session 301:<\/strong> Standards-Based, Process-Driven Service Improvement (Paul Fordiani)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 302:<\/strong> Real life and applied Enterprise Service Management (Scott Standen)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 303:<\/strong> The Recipe for Implementing a Great Change Management Process (Carla Smith)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 304:<\/strong> Living in the Disruption Economy: Our Customers Are Screaming for Change and We’re Still Not Listening (Julie Mohr) <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 305:<\/strong> Strategy: Plain and Simple (David Cannon)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 306:<\/strong> The Common Denominator Is The Differentiator: Lead Your Culture (Michael Kublin)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 307:<\/strong> The Importance of the Daily Operational Regimen on Performance (Brad Biagi & Brandon Caudle) <\/em><\/strong><\/p>\n

 <\/p>\n

\u00a8<\/strong> Session 401: <\/strong>ITIL4: What’s the Fuss All About? (John Custy) (Panel)<\/em>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\n

\u00a8<\/strong> Session 402: <\/strong>The Power of Operating Models Across the Enterprise (Phyllis Drucker)<\/em>\u00a0 <\/strong><\/p>\n

\u00a8<\/strong> Session 403: <\/strong>Service Management Journey at IKO Industries: Lessons from the First Year (Pierre Bernard)\u00a0\u00a0 \u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 404: <\/strong>Leggo My Lego!: An Exciting Way to Learn and Apply Lean Management (Matt Siefker & Jamie Stannard)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 405: <\/strong>Don’t Sabotage Your ITSM Automation Project! (Linda Lenox)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 406: <\/strong>The Culture Imperative: Discover the Cost of Getting It Wrong and Learn How You Can Get It Right (Manuel Palachuk)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 407: <\/strong>If It Weren’t for These Freaking People: A Deep Dive into the Pool of Relationships (Deborah Monroe)<\/em><\/strong><\/p>\n

Session 502: <\/strong>Shift-Left: An Underestimated Strategy for Service Management (Ruben van der Graaf)<\/em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/strong><\/p>\n

\u00a8<\/strong> Session 503: <\/strong>Don’t Just Report on Your Data\u2014Act on It! (Kevin Griggs)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 504: <\/strong>XLAs: The Vital Anchor of Service Management (Alan Nance & Lisa Schwartz)<\/em>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\n

\u00a8<\/strong> Session 505: <\/strong>System Thinking: The Keystone to CMDB Success (Carlos Casanova)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 506: <\/strong>The Missing Drip: Identifying Skill Gaps with Paint (Sean Davis)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 507: <\/strong>Big Data or Big Brother? Optimize Service with Predictive Analytics (Phyllis Drucker)<\/em><\/strong><\/p>\n

\u00a0<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 601: <\/strong>Anatomy of a Value Stream (Donna Knapp)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 602: <\/strong>Practical and Political Challenges to Enterprise Service Management (Lou Hunnebeck)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 603: <\/strong>Innovative Service Management: From Reactive to Proactive (Chi Cheng-Chu)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 604: <\/strong>Measure Twice, Cut Once, Make it Fit?: Measurement and Metrics Lessons Learned (Michael Cardinal)<\/em>\u00a0\u00a0\u00a0 <\/strong><\/p>\n

\u00a8<\/strong> Session 605: <\/strong>The V*A*L*U*E Formula: 5 Elements to Maximize Value (Ken Wendle)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 606: <\/strong>Knowledge Is the Key to Implementing a Successful Bot Strategy (Julie Mohr)<\/em><\/strong><\/p>\n

\u00a8<\/strong> Session 607: <\/strong>ITSM: A Cultural Conversion to Process (Andrew Vollaro)<\/em><\/strong><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Sessions recorded LIVE at the Omni Orlando Resort at Champions Gate\u2022 November 11-13, 2019 \u2022 Orlando, Florida \u00a0\u00a0USA \u00a0 General Sessions \u00a8 Opening General Session: Future Forces: How Digital Transformation Is Shaping the New World of Work (Seth Mattison) \u00a9 2019 All Rights Reserved \u00a8 General Session: Establishing a Trusted Partnership between IT and the […]<\/p>\n","protected":false},"featured_media":816,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product\/815"}],"collection":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/comments?post=815"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media\/816"}],"wp:attachment":[{"href":"https:\/\/www.professionalprograms.net\/bookstore\/wp-json\/wp\/v2\/media?parent=815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}