2018 FUSION Full Conference Audio Download

$114.95

SKU: 2018-FUSION Categories: ,

Description

Sessions recorded LIVE at Hyatt Regency St. Louis at the Arch • October 1-3, 2018 • St. Louis, Missouri USA

MONDAY, OCTOBER 1, 2018

• Beyond the Integration of ITIL and KCS (Rick Joslin)
• OCM and the ITSM Professional (Kevin Jones, Scott Wieder)
• Shift Left: Transform Incident Management with Self-Resolution (Phyllis Drucker)
• Vendor Management – Shaken Not Stirred (Andrea Kiss)
• Unlock the Hidden Value of Your IT Investments (Dale Landowski)
• Shifting Left – How High Performing Organizations Focus On Reducing Unplanned Work (Troy DuMoulin)
• Ignorance is Bliss (Alma Miller)
• Peas in a Pod: How ITIL, Agile, and DevOps Can Work Together to Drive Innovation (Erika Flora)
• Avoid framework overload – Leveraging multiple best practices in your governance framework ecosystem (Mark Thomas)
• Bridging the ITSM Information Gap (Thorsten Manthey)
• The Cultural Impact of ITSM Driving Organizational Value (Andy Atencio)
• IT Asset Management: the forgotten starting point (Jeremy Boerger)
• Cognitive Service Management – The Next Frontier (Peter Adams)
• A Journey in Successful ITL Implementation (Bob Roark)
• Do Your KB Metrics Tell a Compelling Story (Jennifer Dell-Ernstrom)
• How much does Security Cost? Building an Effective Business Case for Cyber Security (Matt Scott)
• Living in the Disruption Economy: Why our Customers are Screaming for Change and we still aren’t listening (Julie Mohr)
• Security and Risk: Closing the Missing Links on the Promise of Business Velocity & Quality (aka DevOps) (Robert Stroud)
• Service Design & Transition, Project Management’s Best Friend (Lou Hunnebeck)
• Turning the Turtle Over: Empowering and preparing your employees for change (Elizabeth Fortunato)
• ITIL or Lean IT? (Chuck Spencer)
• Service Management For The Digital Age – The VeriSM™ Evolution (Randy Steinberg)
• Achieving True Situational Awareness with the Service Knowledge Management System (Jessica Alfaro)
• Selfless Service – A Service Management mindset to improve Customer Experience (NC Sanjeev Kumar)
• Designing & Building a Cybersecurity Program Based on the NIST Cybersecurity Framework (Larry Wilson)
• Secrets of a DevOps Leader: Transforming the Transformer(Groll Jayne)
• DevOps & Agile: One Company’s Journey(David Mainville)

TUESDAY, OCTOBER 2, 2018

• Delighting Customers (Michele Hovet)
• UC San Diego’s Process Palooza: LEANing Toward Success (Mojgan Mojgan)
• Service Modeling: The Next Generation (Patrick von Schlag)
• Cynefin, complexity, and sense-making in the digital world (Kaimar Karu)
• 9-1-1 Emergency… Or Is It? (Doug Rabold)
• Data Science for Knowledge Management (Jay Nesselroad)
• Unlock your doors and throw away your keys(Matt Hooper)
• Value Stream Mapping for DevOps and Lean IT (Michael Orzen)
• Goal Setting: Path to Team Success (Jack Probst)
• Service Management 2.0 (Maureen Jesuthasan)
• Step Up & Stand Out: Put Your Personal Brand on Display (Sanjay Patel)
• The 80/20 Rule for Service and Support KPI’s – The Metrics of Success! (Jeff Rumburg)
• The Effect of Digitial Disruption on ITSM (Mark O’Laughlin)
• The Bare Necessities (David Wright)
• 4-Point Selection Process (Alma Miller)
• Strategies for integrating your Cyber Security and IT Service Management Process and Systems (John Bilinisk)
• Realizing more Business Value from DevOps (Mark Smalley)
• Accelerating ITSM for DevOps: Overcoming Objections (Donna Knapp)
• Sourcing your Service Management Program (Douglas Smith)
• We got something in common: Business Relationship Management, it’s part of all our jobs… (Scott Standen)
• Unlock the Hidden Treasure – Justifying Problem Management (Bob Rice)
• ABC of Service Management (Apoorve Aggarwal)
• From Cost Center to Value Center in IT Service Management (Jeff Rumburg, Dale Landowski)
• KPI for Analytics – Frequency of “ah ha moments”(Gregory Hill)
• SecOps: The Red Headed Stepchild of ITSM? (Phyllis Drucker)
• Applying DevOps Practices to Architect your Delivery Pipeline for Speed (Carmen DeArdo)
• Women in Technology Panel and Networking (Jane Groll, Michele Hovet, & Alma Miller)
• Everything I learned about Change, I learned from Gregory Pek (David Ratcliffe)
• Living for A Disruption Economy (Donna Knapp)
• Phoenix Project – DevOps Gaming Session (Paul Wilkinson)

WEDNESDAY, OCTOBER 3, 2018

• Calculating the ROI of User-Centered Design to Improve IT Performance (Mary Michaels)
• What Does It Take To Be A Great Leader? (David Ratcliffe)
• FA Year in the Life: A Case Study in ITSM Maturation (Doug Rabold)
• The rise of Artificial Intelligence and what it means for ITSM (David Wright)
• When Fixing THINGS Doesn’t Fix Things (Eugene Zimmerman)
• Cultivating A Culture of Change (Mark Blanke)
• Stop Doing ITSM and Start Playing Video Games: How The Service Desk Has Become a Platform (Christopher Morgan)
• Scaling DevOps across IT organizations to drive business outcomes (Ian Buchanan)
• Security in a DevOps World (George Spalding)
• Extending Service Management beyond the Service Desk (Matthew Peeples)
• Communications Delivered – But Is Your Message Being Understood? (Joe Foster)
• Effective Change Management in Agile Environments (Scott, Dubois)
• Myths and Legends of Enterprise Service Management (Elina Pirjanti)
• The Workforce Awakens: 3 insights that unleash the potential of your workforce (Nancy Van Elsacker Louisnord)
• Event Management – moving beyond reactive monitoring (Marsh Jones)
• Improve your Security Posture Through Software Asset Management (Cade Hoff)
• Improving the Ops in DevOps (James Moore)
• ITSM and the New World of IT: A Fireside Chat (Charles Araujo)